Shipping policy
Processing & Delivery Times
Orders are typically processed within 0–1 business days. Delivery times vary depending on the destination. Please note that any estimated delivery dates provided on our website are not guaranteed and are intended for reference only.
Shipping Origins
All orders are shipped from our primary warehouse in Quebec, Canada. In some cases, your order may be fulfilled from a different warehouse. If so, you will be notified. We may also ship your order in multiple packages from separate locations at no additional cost to you.
Shipping Rates
- Free Shipping: Orders over 60.00 CAD ship free within Canada.
- Flat Rate Shipping: Orders below 60.00 CAD ship for a flat rate of 19.99 CAD.
Remote Area Surcharges
Parts Avenue offers free shipping within Canada; however, some remote or hard-to-reach locations may incur additional shipping charges. If this applies to your order, our support team will contact you before shipment to confirm any additional fees.
Residential Delivery Notice
Shipping carriers reserve the right to extend delivery times by 24 hours for residential deliveries. This is beyond our control, and shipping charges will not be refunded due to such delays.
Receiving Your Order
Upon receiving your package(s), please inspect all contents immediately for any missing, incorrect, or damaged items. While we take great care to ensure your items are securely packaged, damage may occasionally occur during transit.
Damaged Items
If your item arrives damaged, you must notify us within 24 hours of delivery. Claims made after this period may not be accepted.
To report damage:
- Contact us at support@partsavenue.ca within 24 hours.
- Include clear photos of:
- The damaged item(s)
- The shipping box and packaging
- The manufacturer’s label(s)
Claims without proper documentation or submitted outside the 24-hour window will not be eligible for refund or replacement.
Non-Delivery / Lost Packages
Parts Avenue is not responsible for packages marked as "Delivered" by the shipping carrier but not received by the customer. If your package is missing, please contact the carrier directly to initiate a claim.
Incorrect Address Disclaimer
Customers are responsible for ensuring the accuracy of their shipping address at checkout. Orders returned due to incorrect, incomplete, or undeliverable addresses may incur additional shipping fees to reship.
Weather & Carrier Delays
Parts Avenue is not liable for delays caused by weather conditions, shipping carrier disruptions, or other unforeseen circumstances outside our control.
Signature Requirement
For high-value orders, we may require a signature upon delivery to ensure secure receipt. Customers will be notified at the time of shipment if this requirement applies to their order.
Backordered or Out-of-Stock Items
If an item in your order is out of stock or on backorder, we will contact you as soon as possible with an estimated availability date and options for substitution, split shipment, or cancellation.
PO Boxes & Rural Routes
Some carriers may not deliver to PO Boxes or certain rural/remote areas. In such cases, we may contact you to provide an alternate address or discuss alternative shipping options.