Refund policy

We offer a 30-day return policy, allowing you 30 days from the date of receipt to request a return.

To qualify for a return, the item must be in its original condition—unworn, unused, with tags attached, and in the original packaging. A valid receipt or proof of purchase is also required.

To initiate a return, please contact us at support@partsavenue.ca. Once we have received your request, we will provide you with the necessary return address. A claim number will be provided to follow up on the status of your return/refund.

For online purchases, return shipping is the customer’s responsibility if the incorrect vehicle part was purchased due to not checking the fitment chart or providing incorrect vehicle information.

• Unless otherwise stated by Parts Avenue, the customer is responsible for the return shipping cost.
• Return shipping will not be reimbursed.

If your return is approved, we will send you detailed instructions on how and where to return the item. Please note that items returned without prior approval will not be accepted.

Refunds will be issued for the total amount paid minus the original shipping charges and a 15% restocking fee.

We charge a 15% re-stocking fee.

Any product that has been altered, installed, damaged, marked, or painted is not eligible for return or refund. Only parts that can be resold as new will be accepted for return & refund.

• Before installation, please match and confirm the parts ordered are correct.

Important:

• As part of our restocking process, any item marked as damaged will be scrapped immediately after inspection.
• Parts Avenue will not return any damaged parts to customers.
• By purchasing through Parts Avenue, you agree to this policy.

Pairs and bundles sold by Parts Avenue must be returned as a complete bundle. Partial returns of pairs or bundles are not allowed.

Why?

• Product Pairs and Product Bundles offer customers a better price when items are purchased together rather than individually.
• Therefore, individual components from a bundle that are no longer needed are not eligible for return.
• Only the complete bundle can be returned for a refund.

If you have any questions regarding returns, feel free to contact us at support@partsavenue.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@partsavenue.ca.