FAQ
DISCLAIMER: For all orders, please ensure you have entered the correct mailing address where you would like the package(s) to be sent to. We are not responsible for any package(s) that are delivered to the wrong address provided to us by the customer.
Once we have received your order(s) they will be processed in 0-1 business days. Once processed you can expect to see your package(s) in 1-6 business days depending on the location the parts are being shipped to. There are cases where part(s) are not in stock and have to be back-ordered which can cause delay(s). In these cases we try our best to contact the customer and let them know immediately. Please let us know of any concerning situation by emailing us at support@partsavenue.ca. Orders made on a Friday are more likely to be sent out the following business day.
The best way to contact us is by emailing support@partsavenue.ca or sending us a text. We respond within 48 hours!
Absolutely! Once you place an order with us, we'll email you a tracking number as soon as your products are shipped.
As long as you are within 1 day of receiving your package, you can send an email to support@partsavenue.ca with your order number and photo of the damage. Please send us as many detailed pictures as possible and we will process an exchange for parts.
When you're looking at a product, there will be a fitment table that will let you know if a part will fit your vehicle. It's always good to double-check as it will tell you if it fits your vehicle's engine type, trim, or any other notes provided. If you are unsure, you can text or email us with your VIN number and we will have our Parts Advisors confirm for you.
If you've ordered an incorrect part, contact us within 7 days of receiving it. As long as the item is unused and in its original packaging, we’ll guide you through our return/exchange process. Shipping fees may apply for returns due to customer error.
We try to fulfill orders quickly, so please email us at support@partsavenue.ca as soon as possible. If your order hasn't shipped yet, we may be able to cancel or modify it. Once shipped, cancellations or changes are no longer possible.
At this time, we do not offer local pickup. All orders are shipped directly to the address you provide during checkout.
We accept major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout experience.
All our parts are 100% brand new and sourced directly from trusted manufacturers and suppliers.
Yes! Most parts come with a 1-year warranty against manufacturing defects. For details, see our Warranty Policy or contact us for assistance.
In rare cases where an item becomes unavailable after your order is placed, we’ll contact you immediately with options—such as waiting for restock, choosing an alternative, or receiving a full refund.
To start a return, email support@partsavenue.ca with your order number and reason for return. We’ll provide return instructions. Please ensure the part is unused and in its original packaging.
While we do not offer installation services, we’re happy to provide fitment guidance. You can email us your VIN number and the part you're considering, and our team will confirm compatibility.
Currently, we only ship within Canada. We are working on expanding our shipping regions in the near future—stay tuned!
